Corporate Clients - Terms and Conditions
Booking and Confirmation
Catering orders can be placed by email or by phone. Catering orders placed by email will receive a confirmation of booking.
Catering orders must be received by 2pm for next day delivery. Catering Essentials will always attempt to accommodate late orders & changes to order requests on the day of delivery, however menu choice may be limited.
For late catering order requests please phone directly to Catering Essentials 08 93759222 or mobile number 0427 992 224.
Cancellations and Final Numbers
We require 24 hours notice for cancellation of catering orders. Payment in full is required for orders which are cancelled within 24 hours of expected delivery time.
Final numbers for catering orders are required by 2.00 pm the day to prior to delivery. Late additions to catering will be accommodated whenever possible.
For full service cocktail functions, table service and buffet functions final numbers are required a minimum of one (1) week prior to the function date.
Refund Policy for Goods Not Fit for Purpose
In accordance with the Australian Consumer Law, our customers are entitled to a replacement, refund, or repair if goods purchased are found not to be fit for purpose. If you believe that the goods you have purchased do not meet this requirement:
1. Please contact our Customer Service team at [email protected] within 24 hours from the receival of goods.
2. Provide proof of purchase and a description along with the proof of how the goods are not fit for purpose.
3. We will assess your claim and inform you of the next steps which may include arranging for a return or offering a remedy.
Exclusions: Returns will not be accepted if goods have been consumed, used in a manner inconsistent with their intended purpose or if they have been damaged after delivery.
Payment
We will issue an invoice when the catering has been delivered. Invoices are usually emailed directly to the accounts department or catering manager. If you require a hard copy of the invoice delivered with the order, please let us know when you place the orders.
Payment of invoices can be made by EFT, cheque, cash or credit card (Visa, Mastercard or American Express). Credit card payments will attract a 1.5% surcharge.
For approved corporate customers, our standard terms are 14 days from receipt of invoice. Other or extended account terms can be agreed by prior arrangement only.
For all clients who do not have an account established, payment is required on receipt of invoice.
If invoices are being processed through a central accounts department, please provide an applicable reference number or purchase order numbers at the time of placing the order so that we can ensure all required details are on the invoices for efficient processing. If invoices need to be in a specific format for the relevant accounts department, please let us know and we will endeavour to accommodate this.
Delivery
Delivery is free within a the CBD for all orders over $120.00, within the hours of 8.00 am to 3.00 pm. A delivery fee of $25.00 applies for smaller deliveries and deliveries outside these times.
For deliveries outside of the CBD delivery fees will apply depending on distance. Price on application.
Pricing
All prices are quoted are inclusive of GST.
Catering Essentials reserves the right to alter the original quoted price in the event that there is an increase due to market fluctuations of fresh produce or other external forces beyond our control. In the case of functions which have been booked several months in advance inflationary increases may be applied.
Saturdays and Sundays
A minimum total spend of $1500.00 applies for Saturday and Sunday functions and orders.
Special Diets/Food Allergies and Food Safety
Catering Essentials follows a strict food safety plan and prepares all food in accordance with the food standards set by Food Standards Australia.
Whilst all care will be taken to accommodate any/all special dietary requests advised by our clients, due to the fact that our central kitchen produces a variety of different types of food including products containing gluten, soy and nuts there is a risk that there may be traces of these allergens present in our food. We take no responsibility for any adverse reaction by any guests to the food prepared by us in the case of severe food allergies/intolerances.
Catering Essentials prefers to remove all leftover food at the end of the function and dispose of it safely in accordance with our strict food safety guidelines. However should the client request any left overs to remain at the venue, Catering Essentials will not be liable for any health issues, loss or damage arising from the misuse/mishandling and or consumption of foodstuffs leftover after the function.
Menu Substitutions and Seasonal Availability
Catering Essentials reserves the right to make ingredient substitutions to menu items in the event a particular item or ingredient is unavailable due to seasonal availability or unforeseen market issues. In the event that a complete item is unavailable we reserve the right to substitute it for another of either equal or greater value.
Staffing
A minimum call of 3 hours applies to all food and beverage service staff and chefs
Extra staffing hours will be billed after the event if service staff and chefs are required to stay longer than the original catering agreement.
Staff Rates
| Monday – Friday | Saturdays | |
|---|---|---|
| Food Service and RSA Qualified Beverage Staff | $44.00 /hour | $48.00 per hour |
| Chefs (if extra hours required) | $50.00/ hour | $55.00 per hour |
Hire Equipment
Any hire equipment that is lost, damaged or broken will be charged at replacement cost.
Should a later pickup of hired equipment be required due to hire items not being available for pickup after the function or at the allocated time, a separate fee will be charged.
