Terms and Conditions – Functions and Events
Payments and Conditions
To secure a booking a deposit of $500.00 is required for all bookings.
The final balance of payment and confirmation of final numbers is required 7 days prior to the function date, unless otherwise agreed.
Payments can be made by EFT, cheque, cash or credit card (Visa, Mastercard or American Express). Credit card payments will attract a 1.5% surcharge.
Cancellations
If you decide to cancel or postpone your function please contact us as soon as possible. All booking cancellations must be made in writing. The following charges will apply to cancellations
| 30 days or more prior to function | Full refund of deposit |
| 8 days – 28 days prior | Deduction of 50% of deposit paid |
| 7 days or less prior | No refund of deposit or balance will be given |
Refund Policy for Goods Not Fit for Purpose
In accordance with the Australian Consumer Law, our customers are entitled to a replacement, refund, or repair if goods purchased are found not to be fit for purpose. If you believe that the goods you have purchased do not meet this requirement:
1. Please contact our Customer Service team at [email protected] within 24 hours from the receival of goods.
2. Provide proof of purchase and a description along with the proof of how the goods are not fit for purpose.
3. We will assess your claim and inform you of the next steps which may include arranging for a return or offering a remedy.
Exclusions: Returns will not be accepted if goods have been consumed, used in a manner inconsistent with their intended purpose or if they have been damaged after delivery.
Pricing
Catering Essentials reserves the right to alter the original quoted price in the event that there is an increase due to market fluctuations of fresh produce or other external forces beyond our control. In the case of functions which have been booked several months in advance inflationary increases may be applied.
Saturdays and Sundays
A minimum total spend of $1200.00 applies for Saturday and Sunday functions
Menu Substitutions and Seasonal Availability
Catering Essentials reserves the right to make ingredient substitutions to menu items in the event a particular item or ingredient is unavailable due to seasonal availability or unforseen market issues. In the event that a complete item is unavailable we reserve the right to substitute it for another of either equal or greater value.
Staffing
A minimum call of 3 hours applies to all food and beverage service staff and chefs
Extra staffing hours will be billed after the event if service staff and chefs are required to stay longer than the original catering agreement.
Staff Rates
| Monday – Friday | Saturdays | |
|---|---|---|
| Food Service and RSA Qualified Beverage Staff | $44.00 /hour | $48.00 per hour |
| Chefs (if extra hours required) | $50.00/ hour | $55.00 per hour |
Hire Equipment
Any hire equipment that is lost, damaged or broken will be charged at replacement cost.
Should a later pickup of hired equipment be required due to hire items not being available for pickup after the function or at the allocated time, a separate fee will be charged.
Special Diets/Food Allergies and Food Safety
Catering Essentials follows a strict food safety plan and prepares all food in accordance with the food standards set by Food Standards Australia.
Whilst all care will be taken to accommodate any/all special dietary requests advised by our clients, due to the fact that our central kitchen produces a variety of different types of food including products containing gluten, soy and nuts there is a risk that there may be traces of these allergens present in our food. We take no responsibility for any adverse reaction by any guests to the food prepared by us in the case of severe food allergies/intolerances.
With the exception of celebration cakes, no food of any kind from will be permitted to be brought in for consumption at the function either by the organiser or organiser’s guests unless otherwise approved by Catering Essentials.
Catering Essentials prefers to remove all leftover food at the end of the function and dispose of it safely in accordance with our strict food safety guidelines. However should the client request any left overs to remain at the venue, Catering Essentials will not be liable for any health issues, loss or damage arising from the misuse/mishandling and or consumption of foodstuffs leftover after the function.
